Will your order be ready to dispatch in 24 hours?
There is a strong possibility as over 95% of our products are manufactured and ready for dispatch in 24 hours.
How do you find out how long your order will take to produce?
Check out the product page for the product you have ordered - where you will find the production time is stated. You will see that the production time will vary depending on the size of the order (as it does take a bit longer to manufacture larger quantities).
What do you need to do before we send the order to production?
Once the artwork has been prepared (either by you or our design team) you will be emailed an artwork proof. We need you to approve the artwork proof before we can send the order to production. This applies to all orders - whether they are new or repeat orders - and ensures that the correct artwork will be printed.
If your order is over $3000 we also require a 30% deposit before the order is sent to production.
When will your order be ready to dispatch?
All of our quoted production times are based on the artwork proof being approved (and deposit being paid if the order is over $3000). Here is how it works:
Day 0: This is the day you approve the artwork proof by email (and pay the 30% deposit if the order is over $3000) prior to 6:00pm Sydney time. If this happens after 6:00pm Sydney time, Day 0 will be the following working day.
Day 1: Your order is sent to production. 24 hour production orders will be ready for dispatch or pickup from 2pm.
Day 2: 48 hour production orders will be ready for dispatch or pickup from 2pm.
….. and so on for longer production times
If you place an order with print ready artwork on a Monday and sign off your artwork proof anytime between 8:30am and 6:00pm Sydney time on Monday - Monday becomes Day 0. Your order will enter production the following morning on Tuesday which is Day 1 of production. 24 hour production orders will be completed at 2pm on Tuesday.
*NOTE: All production times stated exclude delivery time and are based on normal business days of Monday to Friday and do not include Saturday, Sunday or NSW public holidays.
How long will my order take to be delivered?
Although your order may have a 24 hour production time, please note that delivery times are calculated on top of this. We ship our orders with standard road couriers, they are not a guaranteed delivery service, however we find that they are usually pretty reliable. Please find the estimated delivery times below for each major city.
Sydney Metro: 1-2 business day estimate
Brisbane Metro: 1-2 business day estimate
Melbourne Metro: 1-2 business day estimate
Canberra Metro: 1-2 business day estimate
Adelaide Metro: 2-3 business day estimate
Perth Metro: 4-5 business day estimate
Hobart Metro: 4-5 business day estimate
Darwin Metro: 6-7 business day estimate
Can I get express shipping to Sydney Metro?
Express shipping is only available to Sydney metro areas at an additional cost. This is a same-day delivery service that will deliver any time up until close of business the day your order is completed (provided the order has been paid in full). If you would like to arrange this, please add a note when uploading your artwork and our Customer Happiness Team will be able to advise the additional cost for this service.
Can I get express shipping interstate?
We do not currently offer an express shipping option outside of Sydney metro areas. If you would like to organise your own express courier, you are welcome to do so. If you are going to organise this, select ‘pick up’ when quoting your order and make note that you will arrange your own courier.